One Spa

Privacy Policy

OUR MISSION
At One Spa, we are dedicated to protecting your privacy and safeguarding your personally identifiable information. One Spa's mission is to consistently exceed our guests' expectations in terms of the products and services we provide to our guests. We strive to create an experience that is responsive to our guests' needs by using the information you entrust us with responsibly. One Spa is committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws in the United Kingdom.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.

TYPES OF INFORMATION WE COLLECT
PURPOSE FOR COLLECTION, PROCESSING, AND DISCLOSURE
CONSENT
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
SECURITY SAFEGUARDS
ON-LINE TECHNOLOGIES
LINKS TO OTHER WEB SITES
CHILDREN
CONTACT US
UPDATES TO THE PRIVACY STATEMENT

TYPES OF INFORMATION WE COLLECT:
One Spa collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests' and visitors' needs. Information may be collected as part of: (i) fulfilling reservation or information requests, (ii) purchasing products, (iii) registering for membership, (iv) submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, lifestyle information and health conditions.

One Spa may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.

PURPOSE FOR COLLECTION, PROCESSING, AND DISCLOSURE

Collection & Use
One Spa is fully committed to providing you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your PII are as follows:

— providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order)
— marketing and communications with you in relation to the products and services offered by One Spa, our strategic marketing partners, and other trusted third parties
— performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your spa experience, our various types of communications, advertising campaigns, and/or promotional activities

You will always be offered the choice not to submit your PII or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

Processing and Disclosure
In most cases, the information you provide is added to a local or global database.  Situations in which One Spa may disclose your information to others include:

— when we have received your consent to do so
— in situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a special offer or prize which is in conjunction with one of our strategic partners)
— when companies or services providers that perform business activities on behalf of One Spa require such information (e.g., credit card processing, customer support services, market research administration or database management services)
— in the event One Spa is merged or acquired by another company
— to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
— in case of emergency such as to safeguard the life, health, or property of an individual

If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your PII and abide by applicable privacy laws and regulations.

CONSENT
As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new One Spa products and services, or upcoming One Spa special offers, events, enhancements, or other relevant information that may be of interest to you.  You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting One Spa directly.

We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by One Spa and its strategic marketing partners. However, if you reside outside of the United Kingdom, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.

In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, One Spa may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, or health conditions).

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
To ensure that your personally identifiable information (PII) is accurate and up-to-date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). If you are a One Spa member, you can review and update your individual membership profile on-line or with the assistance of the One Spa Reception Team. If you are not a One Spa member you can review and update your PII by contacting One Spa and requesting an access form. Please note that in an effort to prevent the unauthorized disclosure of your PII, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to PII cannot be provided by telephone.

If, upon review, you wish to deactivate or update your PII, we will endeavor to do so in a timely manner. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your PII will be completely removed from our databases in response to your request.

SECURITY SAFEGUARDS
One Spa recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical and logical security rules and procedures. All One Spa owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although "guaranteed security" does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, "firewalls" and the use of encryption to help protect your data from interception and hacking while in transit.

ON-LINE TECHNOLOGIES
One Spa may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to a One Spa web site.

Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. One Spa cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

Cookies can also help us provide you with a personalized on-line experience in the following ways:

— they remember your user name and password for future visits so log-in is easier and faster
— they ensure you are provided with the appropriate frames and content
— they ensure you obtain all requested information
— they help us deliver communications that are relevant and responsive to your interests and location

One Spa cookies are limited to our web sites only, and are not designed to follow you when traveling on the Internet after leaving One Spa owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to One Spa cookies, various third parties may also place cookies on your computer's hard drive. One Spa is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.

One Spa also uses invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. One Spa may use this information to improve marketing programs and content.

LINKS TO OTHER WEB SITES
In order to anticipate your needs, One Spa provides links to other web sites for your convenience and information. One Spa is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while One Spa will protect your information on One Spa owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

CHILDREN
One Spa does not seek to obtain nor does it wish to receive personally identifiable information directly from children; however, we cannot always determine the age of persons who access and use our web site. If a child (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future One Spa marketing communications.

CONTACT US
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from One Spa in the future, you can contact us:

E-mail: info@onespa.com
Telephone: + (44) (0)131 221 7777
Fax: + (44) (0)131 221 7778
In writing: One Spa, 8 Conference Square, Edinburgh EH3 8AN

UPDATES TO THE PRIVACY STATEMENT
One Spa may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.

LAST UPDATED: DECEMBER 2012


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