FAQ

What are your opening hours?

One Spa is open Monday – Friday, 6.30am – 10pm and Saturday & Sunday, 7am – 9pm.

What facilities are available in One Spa?

All of our spa experiences are now open. This includes our fitness centre, swimming pool, rooftop Hydropool and Thermal Suite.

Unfortunately, our NOW by One Spa salon and Café at One Spa remains closed.

My gift voucher has expired

We will be extending all vouchers to allow guests to enjoy their One Spa experience fully. Any expired vouchers have already been extended up to 30 September 2022. 

You can currently use any gift voucher for One Spa or NOW by One Spa towards our Escape at One experience.

How can I book a treatment?

You can now make a booking for treatments up to the end of September 2022.

Find out more about our treatments by visiting our Treatments page.

Can I use the Hydropool and Thermal Suite only?

Yes, you can book our Escape at One experience which includes access to our swimming pool, Hydropool and Thermal Suite. We are currently accepting bookings for Escape for One up to the end of December 2022. Find out more on our Treatments page.

How are you ensuring you provide a safe environment for guests?

Protecting your wellbeing and creating a safe environment is our top priority. We continue to implement thorough and frequent cleaning practices throughout One Spa and we would ask guests to use our hand sanitiser stations often and wipe down all equipment and surfaces after use. We would also encourage guests to please respect the personal space of others.

My question hasn’t been answered – how can I contact the team?

Please email info@onespa.com and the team will do their best to get back to you as soon as possible.