Spa Etiquette & Information

Dress Code

Guests must wear appropriate clothing and footwear in the gym and studio. Swimwear is required in the pools and Thermal Suite at all times.


Spa Etiquette

One Spa is a place that invites you to switch off from the outside world, relax and recharge.

Whether you are here for a gym workout or are enjoying some very important me time in the Hydropool and Thermal Suite, One Spa is a place to disconnect from the busy world outside, and rebalance.

This is a gentle reminder to please be considerate of people around you and keep the GENERAL NOISE LEVELS to a minimum. Please refrain from talking loudly, shouting and screaming.

MOBILE PHONES are such an integral part of modern life now and although we very strongly encourage you all to leave your mobile phones in the lockers to completely disconnect, we are not banning the use of mobile phones.If you would like to use your phone to listen to music, read or catch up on emails, news etc. and this helps you relax, then you are welcome to do so. However, please respect the following rules throughout all of the spa, including gym, swimming pool, treatment rooms and relaxation areas, Hydropool and especially Thermal Suite:

  • No phone calls
  • Phones must be set to silent mode
  • No playing music or watching videos without headphones
  • No photography or recording of videos is allowed anywhere

Our team regularly walks through the spa to ensure the Spa Etiquette is respected. Should you need assistance at any time in between walk-throughs, please use the emergency phones to contact the team.

Showering before entering the pools or thermal experiences is required.

Shaving is not permitted.

Smoking (including vaping) is not allowed anywhere in the spa. This includes the outdoor Hydropool.



Please book in advance to avoid disappointment. All Spa Treatments are subject to availability.

We would advise that you arrive 30 minutes prior to your spa treatment to allow sufficient time to change into your robe and unwind in the relaxation area. As a courtesy to all our guests we do operate a prompt appointment schedule. Late arrival may mean your treatment time is reduced or that we are unable to honour your booking.


Cancellation Policy

Please allow 24 hours’ notice of cancellation to avoid a 100% charge.



Children under 16 years old are not allowed to use the Thermal Suite or Hydropool.

Guests must be 16 years old in order to have a spa treatment.

Children under 16 years old can use the swimming pool if supervised by an adult during the following times:

Monday to Sunday: 08:30 – 09:30 & 16:00 – 17:00

NB These times are subject to change, especially during Easter, Christmas, New Year and other official holidays.

Children’s swimming hours are for hotel guests and One Spa Members only.



All new members are required to complete a comprehensive induction processes. This involves a health and fitness assessment which covers all aspects of health and well-being, from fitness and diet to motivation and lifestyle. One Spa’s Personal Fitness Instructors will then develop specific training programmes designed to meet personal goals and targets. They will also ensure that members are comfortable with their programmes and that they are comfortable using all of the equipment.

All Guests are required to sign a disclaimer form in order to use the gym. The Fitness Team will provide guests with an overview of the gym equipment and provide any health & fitness advice if requested.

Children under 16 years of age are not permitted in the gym and fitness studio.


Health & Safety Advice

Guests who have any reservations as to their physical condition are advised to seek medical advice before using the Thermal Suite & Hydropool.

Pregnant and nursing mothers are not permitted to use the Thermal Suite or Hydropool. 

Medical Questions

Some of our spa treatments and ‘Escape at One’ are not suitable for guests with certain medical conditions and ailments. Please indicate at the time of booking if any of the following contra-indications apply:

  • Pregnant / Undergoing IVF
  • Recent Operations / Scar Tissue
  • Heart Condition
  • High Blood Pressure / Low Blood Pressure
  • Epilepsy
  • Diabetes
  • Allergies
  • Varicose Veins
  • Medication
  • Any other medical conditions

Our qualified Reception Team will be happy to discuss any special requirements you may have and advise on which treatments will be most suitable for you.